Thank you for choosing WineFlavorGuru for your wine knowledge and related products. We are committed to ensuring that you are delighted with your purchases. However, if you need to return or exchange an item, please refer to our return and refund policy outlined below:
Returns
- You are eligible to return items that are unused, undamaged, and in their original condition within 30 days of delivery for a full refund.
- Unfortunately, we cannot accept returns of customized items, special orders, or products that have been opened or used.
- To initiate a return, please email us at [email protected]. We will provide instructions on how to send back the item.
- You will be responsible for return shipping costs, except if the return is due to an error on our part.
- Please include your order number and the reason for the return in the package. We advise using a trackable shipping service to ensure the return reaches us.
Refunds
- Refunds will be issued for items returned within the 30-day period, provided they are in new and unused condition.
- The refund will be processed to the original payment method used during purchase. For example, if you used a credit card, the refund will be credited to that card.
- Refunds are generally processed within 5-7 business days after we receive and verify your return. You will be notified via email once the refund has been issued.
Exchanges
- If you wish to exchange an item for a different size, color, or variant, please contact us at [email protected]. We are happy to facilitate an exchange for items in new and unworn condition.
- Exchange requests must be made within 30 days of the original delivery date. We will provide instructions for returning the original item and will ship the replacement at no additional cost upon receiving your return.
Damages and Defects
- Upon receipt, please inspect your items for any damage or defects. If you find any issues, contact us immediately at [email protected].
- For damaged or defective items, please provide clear photographs showing the problem. We will arrange for a replacement or a full refund for such cases.
Your satisfaction is our priority at WineFlavorGuru. We strive to provide you with not only quality products but also a seamless shopping experience. If you have any questions or need further assistance, don’t hesitate to reach out to us.
